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Intrust IT Named to Managed Service Provider 500 List by CRN

Company Recognized for Exemplary Approach to Delivery of Managed IT Services

Cincinnati, OH - February 17, 2015 – Intrust IT, Cincinnati’s Cloud Experts, today announced it has earned recognition on The Channel Company’s 2015 CRN Managed Service Provider (MSP) 500 list as one of the MSP Progressive 250. This annual list distinguishes the top technology providers and consultants in North America whose leading approach to managed services enables their customers to improve operational efficiencies, elicit greater value from their IT investments, and successfully leverage technology to achieve greater competitive advantage.

In today’s world of outsourced IT, the expertise of MSPs has become increasingly important to organizations. The plethora of choices in terms of consumption and procurement of technology can become overwhelming. To help facilitate companies’ selection and adoption of managed services and providers, CRN, the leading media outlet for technology vendors and solution providers who serve end-user customers, has identified the top 500 MSPs.

This year, CRN’s industry‐focused directory highlights the Top 500 MSPs in three categories: 100 Hosting Providers who are experienced in providing mainly off-premise, or cloud-based, services; 150 Elite Service Providers who are large data center-focused solution providers with a strong mix of on-premise professional services as well as off-premise services; and 250 Progressive Service Providers who have a business model heavily weighted toward managed services geared toward the small and midsize business market.

Intrust IT. Their customer satisfaction numbers say it all.

The Cincinnati technology firm exceeded 99% customer satisfaction rating every month in 2014. Incredibly, they had four months in 2014 where they hit 100% customer satisfaction. Hundreds of support tickets are closed each month, and a survey is sent out each time. All of the customer feedback is distributed to the entire company each morning, and all of the positive comments are posted to their website as “Fanmail”.

By listening closely to feedback from clients, Intrust is able to determine what businesses need, and then match that need with the best technology available. Intrust then delivers that technology in a cost-effective way so business can quickly see the value. That ingenuity allows Intrust to make people happy with technology, a core value for the organization.
“The allure of Everything-as-a-Service to organizations is largely rooted in the appeal of predictable operational expenses, cost-cutting, resource allocation and access to on-demand/pay-as-you-go technology. Therein lies a great need for the expertise of managed service providers,” said Robert Faletra, CEO, The Channel Company. “We congratulate the managed service providers who have engineered, or re-engineered, their businesses to deliver the services their customers rely on for future growth and ongoing success.”
“Two of our core values are Empathy and Happiness,” Tim Rettig, CEO and President of Intrust IT shares. “We hire people who are empathetic toward other people and really care about the job they are doing and the clients they are helping. We genuinely want our clients to be happy with technology.”

Coverage of the MSP500 will be featured in the February 2015 issue of CRN and online at,

About Intrust IT

Intrust IT is a leading Cincinnati IT support company and cloud specialist that provides consulting, implementation and ongoing support to small and medium sized companies. As your trusted managed services provider Intrust IT keeps your data secure, your processes efficient, your employees happy, and your IT strategy on track.
Our IT support helpdesk exceeds 99% user satisfaction rating every month. With that kind of support backing you up, your business can compete in today’s technology-driven market. We can develop a smart IT strategy for you so you can focus on your business instead of the technology you need to keep it running.


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About the Channel Company

The Channel Company, with established brands including CRN, XChange Events, IPED and SharedVue, is the sales channel community’s trusted authority for growth and innovation. For more than three decades, we have leveraged our proven and leading-edge platforms to deliver prescriptive sales and marketing solutions for the technology sales channel. The Channel Company provides Communication, Recruitment, Engagement, Enablement, Demand Generation and Intelligence services to drive technology partnerships.

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