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Fan Mail & Testimonials

Welcome to Intrust’s Fan Mail & Testimonials, showcasing up-to-date feedback we receive from our clients. Our Fan Mail is written by clients who have been so delighted by our services that they have felt compelled to write us a note. We have real time information from real life customers just like you, who proactively let us know how delighted they are with our services and our support team.

We would love the opportunity to delight you with our services and then you too can contribute to our Fan Mail. For more information about our services, please contact us for more information.

Below you can see our fan mail, with our traditional testimonials further down the page.

Intrust Fan Mail

Very thankful for the late Friday coverage!

Local Research Company
February 6, 2018

good, friendly service.

Local Construction Company
January 31, 2018

very attentive to service. very helpful

Local Government Agency
January 23, 2018

Appreciated the knowledge of the professional who knew how to change passwords while I'm on remote. Previous call, which I don't believe was logged as I didn't receive a satisfaction survey, told me that because I was on the remote I didn't need to worry about resetting the password. Not only was I provided assistance this time but also was told how to do the process independently when on the remote for the future. Thanks for teaching me to fish!

Local Human Resource Organization
January 9, 2018

I received a quick resolution to my problem. Thank you

Local Supply Company
January 3, 2018

Thank you for the quick response.

Local Manufacturing Company
December 27, 2017

I got called back in a timely manner and the problem was resolved in just a few minutes!

Local Manufacturing Company
December 20, 2017

Jared was awesome! He helped me quickly and effectively. Jared's very personable, professional, and knowledgeable.

Local Tech Company
December 4, 2017

Great service. Patrick and Marc took care of this right away for me.

Local Government Facility
November 27, 2017

Always a pleasure to work with Mark err Mike, I mean Matt.

Local Manufacturing Company
November 21, 2017

Excellent Customer Support; Thank you!!

Local Tech Company
November 13, 2017

Eric did a great job with this. We have not had any issues reported regarding slow network response like we were getting before and the VPN is working great. Thank you so much!

Local Manufacturing Company
October 31, 2017

I really appreciated the extra effort and time Jake took to research this! Thank you, Jake 🙂

Local Financial Advisors Group
October 25, 2017

quick fix! very responsive. Thanks!

Analytical and Test Experts
October 12, 2017

This one has been very frustrating not with the guys just with the situation that we have to deal with this issue until the first of the year. Thanks to all the awesome guys who have been working non stop to help. Andy your just plain awesome , Clint, Jake, Brandon you guys are great. Thank you for always being so patient and kind.

National Heating/Cooling Company
October 4, 2017

Though he had his hands full with other stuff, Clint jumped into my computer and got me going. A DELIGHTFUL experience!

Local IT Company
September 25, 2017

Eric did an amazing job. Very quick and efficient

Local County
September 18, 2017

Was disappointed to learn a more recent backup was not available. But, lesson learned and documented for future. Thank you to Josh for working through this and correcting the problem.

Local Fabrication Co.
September 6, 2017

thank you Chem for the help and tip on updating my Lenovo system.

Local Manufacturing Co
August 31, 2017

You guys are awesome!!!!!!!!!!!!

Local Healthcare Company
August 23, 2017

Thank you so much! Quickly handled, and all is working wonderfully!

Local Construction Service
August 17,2017

Thanks for the timely information needed for a persistent customer.

Local Manufacturing Company
August 9, 2017

Thank you for the support and your patience.

Local Manufacturing Company
July 27, 2017

Excellent and Quick Service. Thanks so much!

July 19, 2017
Local Security Company

Brian was extremely helpful and communicative. Thank you!

July 10, 2017
Local Software Company

Jake did a great job. Very thorough and professional.

July 6, 2017
Local Manufacturing Company

Fixed the problem. Know WiFi is a tricky issue. Thanks so much to Brandon for helping resolve this!!!

June 8, 2017
Local Health Company

Matt knows of the time delay prior to my laptop being usable again. In retrospect he seemed to have gotten the hardship this can create for a client. You just never know what they were preparing for. But always assume it is something BIG. With his redelivery on Thursday he did a great job of reviewing all to ensure the issues were eliminated and I was back up to snuff. Cheers

May 16, 2017
Local Sporting Goods Company

Clint did a great job and was professional

May 8, 2017
Local Gifting Company

Matt was very helpful and was able to get the computers switched around to work properly with the correct amount of copies.

Edible Gifts Company
April 11, 2017

Very quick and efficient!

Local Research Company
March 27, 2017

Matt is a super individual to work with. All my concerns with setting everything up and utilizing the software to fit our specific processes were dismantled easily with Matt's expertise. My main concern was making the application easy enough for everyone to utilize and Matt achieved this. Thanks Matt.

Local Printing Company
March 16, 2017

Appreciate the follow up on this from Clint

Local Country Club
March 9, 2017

Thanks for the help!

Local Healthcare Company
March 2, 2017

Was a tricky issue, but Jake kept at it and we had success!

Local Concierge Company
February 24, 2017

Clint was extremely helpful and resolved the issue thanks

Local Heating and Cooling Company
February 15, 2017

quick and responsive. Thanks!

Local Manufacturing Company
February 1, 2017

You're the best!

Local District
January 26, 2017

Andy was great

Local Construction Company
January 20, 2017

I don't know what you put in the water intrustIT, but every time I speak with one of your associates it's a pleasure to do so. Matt was terrific. Quick, thorough, cordial...and my needs were met. Thanks, Matt. A fine day to one and all.

Local Financial Company
January 12, 2017

Ertel is the bomb (in a good way)

Local Health Care Marketing Company
January 5, 2017

Excellent Job, Thank you Matt Kopp

Local City Government Agency
December 21, 2016

We got it all fixed on my first call. Thanks!

Local Consulting Company
December 16, 2016

Clint is the best!

Local Attorney Office
November 28, 2016

I have to give Clint credit...trying to sign onto a constantly rebooting computer can be quite irritating!

Local Advertising Agency
November 17, 2016

Andy helped me out of a complicated and time consuming mess--and with a very pleasant attitude. I appreciate his good work!

Local Concierge Services Company
November 17, 2016

Thank you for promptly addressing this issue.

Local Printing Company
November 14, 2016

I elevated this from Good to Delightful because the Tech used available resources (i.e. past tickets) to identify the machine in question, and complete the task, rather than delegating next steps back to me.

Local Turf Specialist
October 27, 2016

Clint was friendly, and quick with a fix for me, Thank you!!!

Local Concierge Services Company
October 26, 2016

Thanks so much for your immediate assistance!

Local Township
October 20, 2016

Clint was very dedicated to ensuring laptop was set up
correctly even when my schedule did not allow a prompt
response. Thank you for your diligence Clint!

Turf Solutions Provider
October 4, 2016

Clint,thank you very much for the after hours
support on this one. Tell Trevor he owes you a pat
on the back and an Attaboy for this one.

Local High Tech Automation Products and Applications Distributor
September 27, 2016

Thanks for the prompt response and great result!

Provider of Metal Treatments and Products
September 20, 2016

Clint was very knowledgeable and a great
help. He solved the IT problem I was

Manufacturer of Carbon Products
August 10, 2016

He went above and beyond to ensure that everything was perfect-quick response time also. Thanks so much Will!

Provider of Specialty Healtchare Workflow Solutions
August 9, 2016

Delightful is the perfect word! Thanks again for all the help!

Provider of Specialty Healtchare Workflow Solutions
August 4, 2016

Thank you so much for the excellent response time to fix our email server issue last night.

Local Government
August 3, 2016

I really appreciated the assistance that Will gave to
my problems - he was so very helpful and always
available when I needed him, and a very kind.

Medical Equipment and Supplies
August 2, 2016

Andy did a great job of being responsive!

Local Industrial Equipment Supplier
July 27, 2016

Thank you for making fixes easy and painless. I appreciate all that you do!

Local Non Profit
July 21, 2016

This issue was long and difficult but was VERY well handled by Joe and Matt. I appreciate all the help and I am glad it was handled so effectively.

Local Financial Serving Holdings Company
July 20, 2016

Josh, thanks for pursuing until the issue got resolved!

Local Industrial Equipment Supplier
July 19, 2016

Josh, Thanks so much for responding so timely and allowing me to get back in sync so I can get caught up from vacation!

Analytical Sensors and Holder Technologies Provider
July 5, 2016

Josh was extremely helpful and very responsive. I could tell he understood my sense of urgency and responded accordingly.

Analytical Sensors and Holder Technologies Provider
July 1, 2016

Andy has been wonderful to work with!

Sorting and Containment Provider
June 29, 2016

Thank you for your assistance this morning. It's never easy coming in first thing to find your network down. I really appreciate your super quick response and assistance. Thanks.

Local Precision Graphite Solutions Company
June 22, 2016

This project was completed well and quickly. Thank you.

Searchlight Technology Company
June 21, 2016

Excellent Assistance.

Local Community College
June 20, 2016

Awesome support... best in class.

Local Engineering and Manufacturing Company
June 20, 2016

Josh was great! Professional, pleasant and fast!

Local Real Estate Services
June 8, 2016

What a breath of fresh air! We submit a task. The task is acknowledged. The task is resolved. Then there is a follow up on how you did?!?!? I hope this is what we can expect all the time! Delightful? Interesting choice of!

Local Packaging Solutions Company
June 2, 2016

Clint went above and beyond on this ticket! Thanks!

Research Company
May 28, 2016

Thank you for helping me so quickly as I had a project that had to be completed this morning.

Local Government
May 26, 2016

Joe is very patient and diligent in solving problems. I appreciate his follow through and pleasant demeanor. His is a great asset to Intrust.

Local Government
May 19, 2016

Very prompt in answering my request. Understood and took care of what needed to be done very quickly. Awesome!

Provider of Specialty Healtchare Workflow Solutions
May 18, 2016

Joe helped set up CRM for me in my Outlook and he did a great job. Thanks Joe!

Turf Solutions Provider
May 11, 2016

Thank you Josh for getting them done by EOD on Friday. I really appreciated the extra effort!

Legal Marketing and Education Services Provider
May 9, 2016

Josh did an amazing job with this issue, esp, since it was much more complicated and time-consuming than we originally thought. Thanks Josh!

Research Company
May 7, 2016

When I missed the first service call due to my schedule, I called back the next day and asked if someone was more quickly available than the person originally assigned to my service request - Matt got back to me within 5 or 10 minutes! I was very pleased with the quick service and the effort to accommodate my schedule, as well as the quick resolution of the problem. Great work!

Local Non-Profit
May 6, 2016

Best and most awesome fix to date! 🙂



Searchlight Technology Company
May 4, 2016

Thanks to Matt Ertel for following up on this very frustrating ticket so many times!!!(Frustrating because of Cincinnati Bell, not him or us!!!)

Provider of Specialty Healtchare Workflow Solutions
May 3, 2016

Andy was very polite, urgent, and friendly. Thank you Andy!!

Provider of Specialty Healtchare Workflow Solutions
May 3, 2016

Thank you for your quick response!

Local Government
April 27, 2016

Persistence pays off, much appreciated. Thanks.

Local Investment Firm
April 27, 2016

Andy is always courteous and professional. It's always a pleasure and I am confident all is well when we wrap up our call. Thanks folks.

Local Financial Serving Holdings Company
April 21, 2016

Much thanks for the help. Great assistance as always.

Local Benefits and Pensions Company
April 20, 2016

Even though this was completely me being absent minded about my username and password, Matt Ertel, as always, was patient and helpful.

Healthcare Marketing and Advertising
April 20, 2016

Clint did a great job, as always!

Research Company
April 20, 2016

Eric went above and beyond to both perform requested work and address additional issues he found.

Provider of Specialty Healtchare Workflow Solutions
April 3, 2016

Josh and Andy did a tremendous job on this. Thank you!

Structured Settlement Consultants
March 30, 2016

Thank you Matt for making this simple and fixing the issue for me.

Local Government
March 24, 2016

The issue was diagnosed and treated with professionalism. Thank you.

Manufacturing Efficiency Experts
March 9, 2016

Clint called me right away and took care of my problem--which was actually my mistake, but that's beside the point.

Document Management Service Provider
February 29, 2016

Matt was very helpful on this issue. He was professional, polite, courteous and best of all, knowledgeable.

Manufacturing Efficiency Experts
February 17, 2016

Andy was very helpful! Thank you!

Concierge Services Provider
February 17, 2016

Thanks for your patience, Joe! Was a pleasure meeting you today and have always appreciated your attitude and assistance!

Local Financial Serving Holdings Company
February 10, 2016

Josh is simply fantastic! Fast, reliable, and professional. Thank you Intrust IT for having Josh on your team. There is no one better who has helped me in the years that we have contracted your services.

Manufacturing Efficiency Experts
February 4, 2016

Excellent service, and being available on the weekend to minimize KOST network downtime was appreciated.

Commercial Printing Company
February 2, 2016

Everyone at Intrust is always friendly and nice. I'm very satisfied with the service! Thank you!

Local Charity
February 2, 2016

I appreciate Ryan Smith's follow-up on this matter, and taking time after hours to ensure the update was completed without interruption!

Turf Solutions Provider
January 28, 2016

Matt (Matt Ertel) rocks. He has super powers and is super nice.

Mulch and Plant Recycling Company
January 27, 2016

I called and the problem was instantly fixed while I was on the phone. Thanks!

Document Management Service Provider
January 25, 2016

This was the best service I have gotten from you guys, and that is saying something because I am rarely disappointed in your performance. I requested the information, Clint held the line with me (I needed him to remain on hold for an extended period of time and he did without complaint or issue). Clint also suggested that he could email all the credentials to me and everyone that he sent was accurate. I can not express how helpful he was,
especially since everything else seemed to be going wrong that day. Clint made the chaos surrounding the mobile changeover a little more bearable by responding promptly, courteously and with the utmost professionalism.

Pittsburgh HVAC Company
January 14th, 2016

Quick service that was right on point. Thanks for the great experience!

Turf Solutions Provider
January 14th, 2016

Josh handled the problem and deleted the website that I was stuck in. He explained what the problem was and within a few minutes it was resolved.

Local Benefits and Pensions Company
December 23, 2015

Quick turnaround time on this ticket.

Local Government
December 19, 2015

Clint stayed w/me all the way through opening my documents. Very nice to talk to.

Local Concierge Company
December 8, 2015

Great job. Fixed in less than 5 minutes.

Local Benefits and Pensions Company
November 30, 2015

Andy was very patient and professional. A delight to work with.

Local Benefits and Pensions Company
November 19, 2015

Just to let you know, Matt Ertel was very helpful, patient and professional.
He is truly an asset to your team.

Local Financial Serving Holdings Company
November 19, 2015

Joe did a great job serving as liaison with Cincinnati Bell.

Janitorial Company
November 11, 2015

Appreciate Clint going above and beyond!

Local Financial Serving Holdings Company
November 11, 2015

Andy was able to resolve my problem with courtesy and efficiency.

Credit Card Processing Company
November 4, 2015

Josh has worked very hard to take care of this iPhone issue. Thanks so much for your research and follow-up!

Local Government
October 30, 2015

Matt, Thanks for taking care of getting the RDS set-up so quickly. Kevin is our new CEO so getting this done in a timely manner was key.

Local Fastener Supplier
October 15, 2015

Clint Holden was extremely helpful, courteous, and highly professional. He got me up and running fast. Thank you.

Manufacturing Efficiency Experts
October 7, 2015

Thanks Andy! Quick, efficient, and polite 🙂

Local Government
September 18, 2015

Thanks, Andy for your professionalism and patience.

Local Financial Serving Holdings Company
August 28, 2015

100% Excellent

Local Manufacturing Solutions Company
August 26, 2015

Significant improvement in the functioning and speed of my computer with excellent costumer service and attitude from Joe. He was quickly responsive, and worked with me around my schedule so he would be working on my computer at times that I didn't need to use it. Very helpful! Thanks!

Local Non-profit
August 25, 2015

The team got right on it and fixed it in not time at all.

Records Storage Facility
August 11, 2015

Josh great job! I appreciate your quick response time and ability to meet our scheduling needs. 🙂

Local Government
July 28, 2015

Ryan showed professionalism and good humor while working with me. He's an asset to your company. Always a pleasure to work with him...he knows his stuff.

Local Financial Serving Holdings Company
July 16, 2015

Honestly, I have only good comments for your service. I truly feel it is above and beyond. Thank you for always being so patient w/me.

Cincinnati Concierge Company
July 14, 2015

Very helpful, understanding and willing to take the time to see that my problem was corrected. Couldn't have had a better experience.

Local Government
July 2, 2015

Excellent response time and getting our system back in normal operation.

Local Government
June 26, 2015

Very patient with one far less technologically knowledgeable.

Local Township
June 12, 2015

Thank you, professional and diligent, as always!

Local Non-Profit
June 6, 2015

I've never had an issue with our computers that Intrust couldn't solve. Thank You!

Local Government
May 12, 2015

Joe promptly responded at 5am to my emergency call without hesitation. Above and beyond call of duty.

Local Township
April 21, 2015

Matt did a great job taking care of my ability to use the new email system on both my desktop computer and my smartphone. I highly recommend him.

Commercial Printing Company
April 17, 2015

Very friendly and efficient.


Local Printing Company
April 04, 2015

Clint is a very professional, knowledgeable, and friendly representative of Intrust IT. Thank you.


Local Social Services
April 7, 2015

Andy was great to work with! He kept me informed during the whole process and was able to fix the issue I was having with Microsoft Office.


Local Not for Profit
April 7, 2015

Considering the fact that I know at least two other supervisors that were dealing with serious issues concurrently, and that it appears that one issue precipitated my problem, things were fixed quite quickly. Very good sleuthing!

Local Printing Company
March 20, 2015

In practically no time I got a call, Matt "remoted" in and determined there was no problem. The entire matter was solved in less than an hour. Thanks!

Records Storage Facility
March 4, 2015

Thank you for prompt response & resolution!

Commercial Printing Company
February 25, 2015

Quick Response! Excellent!

Cincinnati Architecture Firm
January 29, 2015

Thank you for your quick and accurate assistance!

Local Charity
January 27, 2015

Eric was professional and finished the installation quickly and efficiently.

Global Distributing Company
January 27, 2015

Ticket response time and resolution was extremely fast.

Technology Company
January 19, 2015

Thank You Matt E. for problem solving with me and working to recover all my documents. I can't tell you how much I appreciate it! Additionally I appreciate how quick you were, your patience with my limited availability, and your ability to fix the problem while I went on to my own work responsibilities.

Cincinnati Not for Profit
January 16, 2015

You guys always do a fantastic job getting me up and running and I really appreciate your efforts and concerns.

Manufacturers Representative Firm
January 16, 2015

First response, quick resolution!

Ohio Township
January 13, 2015

Always happy to work with Intrust!

Market Research Company
January 9, 2015

Tech applied the right amount of attention to this problem. Getting Microsoft involved was good. Appreciate good outcome to resolve issue.

Local Social Services
January 9, 2015

Easy to work with Andy. Very helpful and was quick to solve the solution. Appreciate his kindness and was impressed by the reliable work. Thank you very much.

Cincinnati Concierge Company
January 7, 2015

Very responsive!

Ohio Municipality
January 7, 2015

Thanks guys. You are always on the task quickly and get it done!

Cincinnati Research Company
December 30, 2014

I like the word delightful.  Andy was great and was Johnny on the spot getting it resolved. Thanks!

Dayton, OH Brokerage
December 17, 2014

Thank you for your assistance.

Ohio Township
December 17, 2014

My issue was handled promptly and Joe the tech was very nice and helpful. Thanks again Joe!!

Dayton, OH Insurance Brokerage
December 16, 2014

Real pleasure to work with Clint...both knowledgeable and accommodating

Pittsburgh HVAC Company
December 16, 2014

Matt E. was very friendly and helpful in completely taking over the problem and dealing with it efficiently and correctly. My email now seems to work fine.

Dayton, OH Brokerage
December 5, 2014

Thank you, thank you, thank you - you made my life so much easier!

Cincinnati Concierge Company
November 20, 2014

I have not had a bad experience yet. I LOVE you guys.

Cincinnati Transportation Company
October 31, 2014

Very friendly, and great communication.

Ohio Municipality
October 27, 2014

The immediate service I received was fantastic.

Cincinnati Manufacturer
October 27, 2014

Thank you so much for your help with this as it was outside the scope of the original request.

November 12, 2015

What a great way to see my "right hand" team work! Impressive!

Local Transportation Company
December 1, 2016

As always, thank you for the excellent service!

May 30, 2017
Local Township

Sweet, now I can get paid for today. Delightful job Joe.

Local Township
September 9, 2015

Andy was more than helpful -- informative and quick! Thanks Andy!

Cincinnati Market Research Company
October 10, 2014

Can't thank you enough for the taking care of this so promptly! You went above and beyond to meet our needs and we are very appreciative. Thank you!!

Dayton, OH Brokerage
October 10, 2014

Andy rocks!! He gets the gold star for dealing with this grouchy lady 🙂

Cincinnati Logistics Company
September 23, 2014

I was very pleased with the experience and the outcome.

Cincinnati Law Firm
September 12, 2014

As always, great customer service!

Cincinnati Research Company
September 11, 2014

Chris and Matt are always very pleasant and willing to help with me with any problem I may have and this one was no exception.

Pittsburgh HVAC Company
September 6, 2014

First Rate!

Ohio Township
September 4, 2014

I just wanted to take a minute to express how much of a pleasure it was to recently work with Cale Plasket in resolving some of our IT issues.  In the past 2 years we had been through a different company and an individual contractor, both of who proved to be unreliable and did not fix the problems we were having.  Cale has not only been reliable and resolved our issues quickly and efficiently, but has also been friendly, flexible, and accessible. We appreciate his hard work and are glad to have finally found a company that we are comfortable with!

Cincinnati Charity
September 3, 2014

Everyone worked so hard on this issue. I don't know what we would have done if it were not for the most AMAZING team trying VERY hard to get this working. Eric was my saving grace . THANK YOU FOR ALL YOUR HARD WORK.

Pittsburgh HVAC Company
September 2, 2014

The issue was taken care of quickly. Great Service.

Local Township
January 23, 2015

Jarrod was great, very patient and worked through the problem. What was even better, I had to do absolutely nothing! Not that i would be capable of doing anything on my computer anyway. Many, thanks Jarrod.

Local Law Firm
January 15, 2018

Intrust Testimonials

Matt Ertel was a GREAT help and made it so easy! Thank you so much.

Local Construction Service
May 11, 2017

Thank you SO much for taking care of all this onsite today. It really helped out by reducing my workload and hopefully will make for less "service calls" for me in the near future.

National Charity
May 4, 2017


Local Manufacturing Company
April 25, 2017

We're in good hands. There's trust and a mutually beneficial relationship that both our teams value. They provide us very good support. We've moved our infrastructure from the dedicated hardware and servers to the cloud and that has worked out well.

National HVAC

The Intrust team spends the time to think through solutions and actually gets back to me with a presentation saying, 'here’s your problem, here are your solutions.

Mason Dental Care

We had a bunch of companies to choose from, but Intrust was the only one that came in with a fresh approach. They opened our eyes to new possibilities.

Executive Director
Cincinnati Habitat for Humanity

Engaging Intrust is one of the best IT decisions I’ve made.

President & CEO
Business Information Solutions, Inc.

When we met with them, even in our initial meeting, they gave us some things to think about – proactive approaches. They even told us about a price reduction on one of our software packages and sent us a rebate link. Our other provider hadn't mentioned it and it was before we even officially signed on with Intrust.

Best Upon Request

I wanted to let you know that we made the switch to Intrust and I have been so happy with all of the services we have received. You have a great group – knowledgeable, friendly, efficient, and fast. We are so happy that Brian made the recommendation!

Executive Director
Kenzie's Closet