Managed IT Services

Choose the right managed it services partner to improve productivity and security for your business

We have the right-sized IT managed support services plan for your business

Whether you're searching “managed IT services near me” or “trusted managed service provider,” we tailor custom solutions to fit your technology needs. If you're searching for a reliable MSP in Cincinnati, our team is here to provide expert support and IT strategy.

Comprehensive IT support: 24/7 coverage and proactive monitoring

Your business deserves uninterrupted, high-quality IT support. Our managed IT support services provide 24/7 monitoring, rapid-response troubleshooting and proactive system maintenance to prevent downtime before it happens. Whether you need fully outsourced IT support or co-managed services, our team ensures your technology runs smoothly, securely and efficiently.

Key Benefits of Our Comprehensive IT Support:

24/7 Help Desk Support ✅

Immediate assistance whenever issues arise

Proactive System Monitoring ✅

Identify and fix problems before they disrupt operations

Predictive Maintenance ✅

Extend the life of your IT infrastructure

Disaster Recovery and Continuity Planning ✅

Keep your business running, no matter what

We have the right size managed IT support plan for your business.

Basic Care

A reactive service model best for organizations using all cloud services. A good fit for this service typically has less than 20 computer users, no servers, and handles most of their support needs in-house. Includes a subset of our IT management and security software to patch and protect your endpoints, while being monitored by our 24/7/365 security operations center. View full service comparison.

Small Company IT Support Package - Intrust IT

Complete Care

Shared responsibility model with proactive managed IT services for organizations with 10-100 computer users and no internal IT team. Includes strategic business reviews, 24/7/365 cybersecurity protection, and unlimited support to ensure a stable and secure IT environment. View full service comparison.

Mid-Size IT Support Package - Intrust IT

Enterprise Care

A monthly retainer service model intended for organizations with over 100+ computer users who have at least one dedicated IT person on staff. We complement your IT team with our technical knowledge and dedicated resources to handle ongoing defined tasks and/or projects. All of our support tools including our 24/7/365 cybersecurity protection can be deployed if desired. View full service comparison.

Enterprise IT Support Package - Intrust IT

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AI Adoption Guide Promo Wide - Intrust IT

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Tackling custom IT projects on your own may cost you a great deal.

Ready for a custom IT project or cloud services migration? By doing it alone, you could be risking:

Costs that spiral out of control.
Overwhelming your IT department.
Making decisions that hold you back, not move you forward.

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Stop worrying: We're on IT

We understand technology can feel like a necessary evil. And cyber security is always breathing down your neck. But you can’t afford to be distracted from your company’s goals. Imagine how good it will feel to be supported by an IT and cyber security partner that gets you and gets back to you. We can work alongside your internal tech team or serve as your fully outsourced IT solution. We’re as invested in your success as you are. Count on Intrust to deliver.

No long-term contracts
99% monthly customer satisfaction rating for more than 5 years
Employee-owned since 2019 via an ESOP
24/7/365 expertly staffed security operations center (SOC) with a million dollar ransomware guarantee

Five key components of our Managed IT Services

1 IT management services with fixed pricing and quarterly review.
2 Monthly onsite check-in and unlimited IT support services on your site.
3 Advanced cybersecurity solutions, including endpoint detection and response (EDR) and security awareness training.
4 Proactive monitoring and management of managed IT support infrastructure to prevent downtime.
5 Scalable IT services tailored to your business growth and evolving needs.

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Minimize disruption to your business with our proactive IT support

Minimize disruptions with a proactive approach to managed IT services. Our IT support solutions include real-time monitoring, predictive maintenance and rapid issue resolution to keep your business running smoothly. By identifying and addressing potential issues before they escalate, we help you reduce downtime, improve productivity and ensure seamless operations.

24/7 system monitoring and alerting
Regular system updates and patch management
Automated issue detection and resolution
Business continuity planning and disaster recovery support

Get industry-specific solutions when you need IT most

Every industry has unique IT challenges, and our team understands what it takes to deliver specialized IT services tailored to your sector. Whether you operate in healthcare, finance, manufacturing or professional services, we provide managed IT support services that help you maintain compliance and boost your security and operational needs.

Healthcare IT

HIPAA-compliant security and electronic health records (EHR) support

Finance and Legal IT

Secure document management and regulatory compliance solutions

Manufacturing IT

Network infrastructure optimization and IoT support

Professional Services IT

Cloud collaboration tools and data protection strategies

No Surprises Here

Intrust IT works to find the most cost-effective solution to optimize your IT management investment. With our packages, you'll never again be surprised by unforeseen expenses for computer network maintenance. We provide workable solutions for your business by giving you the best in IT management and computer network maintenance with assured cost predictability.

If your business requirements dictate IT support consulting, computer network infrastructure management services, or remote and onsite IT support, we’re here for you. Look to us for technology consulting, network and server support, wireless networking, and computer network installation that you can trust.

Request a Vulnerability Assessment

Take a simple step toward better cyber security with our security content automation protocol (SCAP) Compliant Vulnerability Assessment. Identify performance, stability and security issues in your environment. using non-invasive advanced tools to perform external and internal scans.

You’ll receive:

A preliminary scan and report showing areas of concern.
A preliminary scan and report showing areas of concern.
Consultation with our experts regarding your report and your CIS 20 Critical Control compliance.
A second scan, following by a second consultation all leading to a final report.

Request a scan

Frequently Asked Questions

What are IT managed support services?

How do managed IT services benefit my business?

Managed IT services enhance security, improve efficiency, reduce operational costs and provide expert technical support to prevent IT-related disruptions. Additionally, they allow businesses to focus on core operations rather than troubleshooting IT problems. With a managed service provider handling your technology, you gain access to cutting-edge solutions and proactive maintenance to keep your systems running smoothly and prevent IT-related disruptions.

What is the difference between managed IT services and traditional IT support?

Traditional IT support is typically reactive, addressing issues after they occur, whereas managed IT services take a proactive approach to prevent problems before they impact business operations.

Managed IT services: Continuously monitors systems, applies updates and ensures cybersecurity defenses are up to date. This proactive strategy minimizes downtime, strengthens security and enhances overall productivity for businesses of all sizes.

Traditional IT support: A reactive approach to IT management, where businesses seek assistance only when problems arise. This model typically involves break-fix services, where IT professionals address issues such as hardware failures, software malfunctions or network outages after they occur. Unlike managed IT services, traditional IT support does not include continuous system oversight, preventive security measures or long-term IT strategy planning.

How do I know if my business needs a managed service provider?

What industries benefit most from IT managed support services?

How does Intrust IT support businesses in Cincinnati?

What should I look for in a managed service provider?

A reliable managed service provider (MSP) should offer 24/7 support, proactive monitoring, cybersecurity solutions, scalability and a proven track record of customer satisfaction. Look for a provider that aligns with your business needs, understands your industry’s compliance requirements and offers customizable service plans. Additionally, consider their response time and ability to support business growth with long-term, strategic IT planning.

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