Who We Are
At Intrust, empathy, positivity, ownership and continuous improvement have always been at the core of who we are. As we do better business and impact the world around us, our business creates opportunities to make meaningful change. We strive to build a better future for communities around the world as we give back.
As a business, we’ve joined other early-stage companies to give back in the Pledge 1% movement, globally recognized as one of Fast Company’s World’s Most Innovative Companies and #1 Nonprofit.
To this end, we’re giving back 1 percent of our profits to The NUWAY Foundation, Greater Cincinnati’s Habitat for Humanity, Envision Ohio, the Human Rights Campaign, The ESOP Association, Co-op Cincinnati, the Council on Aging of Southwestern Ohio (COA), and the Cincinnati Parks Foundation.
We aim to not only provide the best service possible for our clients, but also strengthen our relationships and give back to our surrounding communities.
We empathize with our clients because we are a small business just like them and have similar issues to overcome. We empathize with the users we help because we know that not everyone can know everything and must ask others for assistance to be successful. Furthermore, we empathize with our co-workers to foster a supportive work environment.
We work hard to improve on the services we provide, the technology that we utilize, and the relationships we hold that help guarantee the success of our clients, our company, and our colleagues. Whether it be small, incremental changes, or drastic breakthroughs, we will continue to move the needle forward.
We purposefully nurture our positive emotions. Sometimes we are up and sometimes we are down, but we work through the downs to get back up. We strive to not be cynical, but instead create a positive internal narrative that gives others the benefit of the doubt. We don’t ignore the reality that sometimes things go wrong and we need to plan for the worst, but we are always hoping for the best. By fostering a positive work environment, our interactions with our colleagues and clients will be delightful.
We believe that employee ownership benefits the company, our clients, our employees, and our community, by giving everyone a stake in the outcome. In our daily work, we take ownership of our work and issues that arise. We seek to see things through to completion.
Why We Play the Great Game of Business
Central to how Intrust operates are open and transparent financials. That means that Intrust shares all the financial information about the company with all the employees. Intrust employees also receive financial literacy training so that everyone knows what the numbers mean. It's called the Great Game of Business because there are rules to follow, we keep score and everyone has a stake in the outcome.